Terms & Conditions

Minimum / Maximum stay
The minimum stay is from 7 nights depending on apartment location. There is no maximum stay.

Reservations
Please complete the reservation enquiry form and submit it to us and we will respond within 1 working day.
However, we are happy to discuss your requirements over the telephone (+44 (0)800 093 6652) if you need any additional assistance.
When the property you request is not available we will, where possible, provide an alternative option of the same standard.
If the Rate/Apartment meets your requirements you should confirm this to us by email and also provide your full home address/contact details.
We will forward you a standard contract within 1 working day which you should complete, sign and return to us.

Deposit

Deposit payments are not normally required. However, the Renter/ Occupant may be required to provide a refundable deposit payment of £500.00 (£300 if there are any pets) to cover any charges incurred by the occupant. This may include unpaid rent, excess usage use of gas or electricity, missing or damaged items, any damage to the apartment caused by the occupant, pet or invitee and other incidental charges.
Non-Corporate Client:
A refundable deposit of £500 per apartment (£300 if there are any pets) is required to cover any incidentals incurred by the occupant. This may include unpaid rent, excess usage of gas or electricity, missing or damaged items, any damage to the apartment caused by the occupant, pet or invitee.

Invoicing
Invoices are issued for all reservations to the Occupant or the Renter as directed.
For reservations of more than 30 nights an invoice will be raised for the initial 30 nights, and every 30 nights thereafter.

Payment
Corporate Client:
Booking agents are responsible for payment of all reservations made on behalf of their clients along with incidental charges. Invoices are raised on confirmation of the reservation.
Payment must be made within 30 days of invoice date.
Non-Corporate Client:
Clients are required to pay the complete rental amount (minimum 30 days), 7 days prior to arrival date.
Subsequent payments must be made in accordance with the invoice due date.
Preferred method of payment is bank transfer/electronic transfer. Our Bank account details will be shown on each invoice.
Payment may also be made using all major credit cards.
American Express card payment is also accepted however charges may apply.

Cancellation Policy
Notice of cancellation is required 14 days prior to arrival.
Any booking cancelled more than 14 nights prior to arrival will not be subject to any charges.
Any booking cancelled less than 14 nights prior to arrival will be subject to a 14 nights cancellation fee from the date of cancellation.
In-house guests are required to give minimum of 14 nights’ notice of any shortening of a booking otherwise, 14 nights’ charges will apply from the date of notification of shortening a booking
All cancellation/shortening requests must be submitted in writing to West London Apartments. For the avoidance of doubt, the Renter/Occupant acknowledges that such cancellation entitles West London Apartments to endeavour to re-let the Apartment immediately on receipt of notice of cancellation.

Extensions
An extension request is subject to availability. There is no guarantee that the extended period requested will be at the same nightly rate or in the same apartment.

Check-In / Check-Out Times.
Check-in time is between 16:00 hrs and 21.30 only
Check-out time is 10:00 hrs
Should you require an early check in or a late check-out charges will apply.

Key collection
We operate a Meet & Greet policy whereby one of our team will meet you with the keys and show you into your allocated apartment.
Alternatively, in some instances keys may be collected from a concierge desk or a code for a key safe will be provided prior to arrival where practicable.
If you have not received your full complement of keys / fobs etc. please email the office within 24 hours.

Incidental Charges
West London Apartments has no hidden charges.
The Renter/Occupant will be liable for payment for loss or damage to any items issued after move-in, to include: Loss of keys, swipe cards, gate passes, car park swipes/parking permits, Gym cards.
Charges will be incurred for items if not returned on departure date; or for any damages to the apartment and its furnishings or common areas of the Property due to negligence or abuse by the Occupant/invitee, including any extra cleaning or repairs required.

Fair Usage of Electricity / Gas Utilities (includes lighting, cooking and heating):
The allowance included in a 3 bedroom lease is £325 per 30 days.
The allowance included in a 2 bedroom lease is £250 per 30 days.
The allowance included in a 1 bedroom lease is £175 per 30 days.
Any amount greater than the above rates will be billed to the Renter/Occupant.
We take meter readings for each apartment on the arrival date and again on the vacate date. Each week, we check the room settings for heating and hot water so as to ensure that your costs are kept to a minimum.
Please note that the heating is set up at a very comfortable level. If you would like to have the pre-set levels changed please email and we will arrange to reset them for you.

Travel Cots / Air Beds
Travel cots and air beds can be made available at an additional charge and are subject to suitability and availability. Please request prior to arrival.

Smoking and Use of Flammable Materials
The lighting of candles and smoking are STRICTLY prohibited in the apartment, or within any area of the property including car parking areas. To limit the risk of fire we prohibit the use of hazardous kitchen equipment, i.e. deep fat fryers/chip pans.

Insurance
The Renter / Occupant is not responsible for insuring the apartment or the contents of the apartment. However, the Renter/Occupant agrees to obtain and/or maintain their own insurance and/or be responsible for the personal property of any Occupant or invitees. The Renter/Occupant agrees and acknowledges that West London Apartments will not be responsible for the safe-keeping of equipment, supplies, written material or other valuable items left in apartments or in common areas of the Property. The Renter/Occupant may not rely on any contrary verbal or written assurances provided by West London Apartments staff in this respect.

Disabled Access
West London Apartments operate in accordance with the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.

Definitions
The “Renter” is defined as the Company/agency/individual who arranges the renting of the property for an Occupant.