Privacy Policy | West London Apartments

This Privacy Policy explains how personal information is handled when you use westlondonapartments.co.uk (the “Website”), browse property information or submit an accommodation enquiry. West London Apartments is an online property discovery and enquiry service focused on West London. It is not the owner or operator of the accommodation displayed on the Website.

Who is responsible for your information?

West London Apartments is the name of the service provided through https://westlondonapartments.co.uk/. The organisation operating the Website is responsible for personal information collected directly through its own website and enquiry forms. For questions about the handling of your information or to make a data protection request, please use our contact page.

You can reach us via the West London Apartments contact form.

If your enquiry is passed to an accommodation provider or estate agent, that organisation may independently control the personal information it receives and should provide its own privacy information.

Information we collect

Information you provide

When you submit an enquiry or contact us, the information you provide may include your name, email address, telephone number, preferred area, accommodation dates, number of guests, budget, requirements and any other details you choose to include in your message. We ask you not to send sensitive personal information unless it is necessary for your enquiry.

Information generated when you use the Website

When you visit the Website, our website systems may process technical information needed to deliver and secure the service, such as your IP address, browser and device information, the pages requested, timestamps and basic server or security logs. The information actually collected depends on the website hosting, security and analytics systems in use.

Information from property partners

Where an accommodation provider or agent responds to or updates an enquiry, we may receive information about the enquiry status and the property or accommodation requested. We do not claim to collect personal data from every visitor who merely views a listing.

How we use personal information

We use personal information to receive, review and respond to enquiries; pass relevant requests to the appropriate property or accommodation provider where necessary; communicate about requested accommodation; maintain website functionality; detect spam, abuse and security incidents; and meet applicable legal obligations.

We do not treat an enquiry as permission to send unrelated promotional messages. Where marketing communications are offered, they are subject to the applicable marketing rules and any required consent or other lawful permission.

Our lawful bases for processing

UK data protection law requires a lawful basis for each use of personal information. Depending on the particular activity, the relevant basis may be:

·       Legitimate interests: operating and securing the Website, responding to ordinary enquiries and facilitating requested introductions, provided those interests are not overridden by your rights and interests.

·       Steps taken at your request before entering a contract: where the information is needed to deal with a specific accommodation request or potential arrangement involving our service.

·       Legal obligation: retaining or disclosing information when we are required to do so by applicable law.

·       Consent: where we specifically request and obtain consent for an optional activity that requires it, such as certain marketing or storage and access technologies.

These bases apply only where the associated processing actually takes place. If we rely on consent, you may withdraw it at any time without affecting processing that was lawful before withdrawal.

Sharing information with accommodation providers and suppliers

When you ask about a property, information relevant to your enquiry may be shared with the accommodation operator, property manager or agent responsible for handling that request. This can include your contact details and the accommodation preferences you submitted. The recipient may contact you directly in connection with your enquiry.

Website hosting, email delivery, security and technical support providers may also process information on our behalf to support operation of the Website. We may disclose information to a regulator, court or other authority where legally required. We do not present accommodation operators as being owned or managed by West London Apartments.

Cookies and similar technologies

Cookies and similar technologies can support essential website features, security, preferences and, where deployed, measurement or marketing services. The cookies actually used and the choices available depend on the Website’s configuration. Non-essential technologies are subject to the consent or other conditions required by applicable UK privacy rules.

Further information is available in our Cookie Policy.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, taking account of ongoing enquiries, any subsequent correspondence, legal record-keeping requirements, potential disputes and security needs. Different categories of information may therefore have different retention periods. When information is no longer required, it should be deleted or anonymised using appropriate procedures.

International processing

Some hosting, email or other technology suppliers may process information outside the United Kingdom. Where a restricted international transfer of personal information takes place, the organisation responsible must ensure that an appropriate UK data protection transfer mechanism or other lawful exception applies.

Keeping information secure

Reasonable technical and organisational measures should be used to protect information against unauthorised access, loss or misuse. No internet-based service can guarantee absolute security. Please avoid including passwords, bank card details or other unnecessary sensitive information in general accommodation enquiry messages.

Your data protection rights

Depending on the circumstances and the lawful basis for processing, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, and receive certain information in a portable format. You may also withdraw consent where consent is the lawful basis.

You have the right to object to processing based on legitimate interests, including direct marketing where applicable. We will consider rights requests in accordance with the applicable legal requirements and may need to verify your identity before responding.

To exercise your rights, please contact West London Apartments and describe your request.

Complaints

If you are concerned about how your personal information is handled, please contact us first so that your concern can be considered. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available at ico.org.uk.

Other websites and accommodation providers

Property listings and accommodation enquiries may involve third-party accommodation providers, agents or external websites. Their privacy practices may differ from ours. We encourage you to read the applicable privacy information before supplying additional personal details directly to another organisation.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the Website, our handling of personal information or legal requirements. The date at the top of this page indicates when this version was last updated. Material changes should be brought to visitors’ attention where required.

Contact us about privacy

For privacy questions, enquiries about your personal information or requests to exercise your rights, please contact West London Apartments using the contact form on this Website.

Visit our Contact page.