Terms and Conditions | West London Apartments
Welcome to West London Apartments. These Terms and Conditions explain the rules for using our website, browsing property listings and submitting accommodation enquiries across West London. Our platform helps visitors discover and compare serviced apartments, furnished accommodation and other property options in locations including Ealing, Brentford, Chiswick and Heathrow. By using our website, you agree to these terms, which outline our services, your responsibilities, booking arrangements and important legal information.
Terms and Conditions
These Terms and Conditions explain the rules for using West London Apartments (westlondonapartments.co.uk), including browsing accommodation listings and submitting property enquiries. Please read them alongside our Privacy Policy. By using the website, you agree to comply with the website-use provisions of these Terms. Nothing in these Terms removes rights you have under applicable law.
About West London Apartments
West London Apartments is a property discovery, comparison and enquiry website focused on serviced apartments and other property categories across West London. We display information about accommodation and help visitors contact relevant property providers. We do not own, let, manage or operate the properties shown on the website, unless a particular listing expressly states otherwise. The accommodation provider, landlord, agent or other identified party is responsible for its own property offering and any subsequent agreement with you.
Using the website
You may browse publicly available property information for your own lawful purposes. You must not interfere with the website, attempt unauthorised access, submit fraudulent enquiries, introduce harmful software, or use automated extraction in a way that disrupts the service or breaches applicable law. Information, photographs and other content on this site may be protected by intellectual property rights; you must not republish substantial parts of the site without permission or another lawful basis.
We may make reasonable changes to website functions, listings and content, including correcting mistakes and removing outdated information. We will not use changes to these Terms to remove rights or obligations that have already arisen under a binding agreement.
Property listings and availability
Property descriptions, photographs, facilities, locations, prices, minimum stays and availability may be supplied by third-party accommodation providers or agents. They are provided to help you compare options and may change. A displayed property, guide price or indicative rate is not a guaranteed offer or confirmation of availability.
Before making a booking, paying a deposit, signing a tenancy or entering any other agreement, confirm the full details directly with the relevant provider. Important matters include the exact address, accommodation type, total price, applicable taxes and charges, sleeping arrangements, accessibility, minimum stay, check-in rules, cancellation arrangements and what is included in the rate.
We aim to present information clearly and correct errors brought to our attention. If you see an inaccurate listing, please contact us.
Enquiries and communications
The website allows visitors to submit accommodation enquiries. Sending an enquiry does not reserve a property, create a tenancy or form an accommodation booking. A provider may need to check dates, guest numbers, suitability and identity information before offering accommodation. The provider is responsible for confirming whether a booking or other arrangement can proceed.
We currently describe our visitor enquiry service as free of charge. Any accommodation payments, deposits, provider fees or other charges must be explained by the relevant provider before you agree to them. Do not make payments solely on the basis of a listing description or an unverified message.
When you send an enquiry, please provide accurate contact information and relevant requirements. We may use those details to process or pass on your enquiry as explained in our Privacy Policy.
Bookings, payments, cancellations and refunds
West London Apartments is a discovery and enquiry service rather than the accommodation contracting party. Unless expressly stated otherwise in a separate written arrangement, accommodation bookings, tenancy agreements, payments, deposits, cancellations and refunds are governed by the terms agreed between you and the relevant provider.
Review the provider’s terms before making a payment. Do not assume that cancellation or refund rights are identical across serviced apartments, holiday accommodation and residential tenancies; the applicable rules depend on the nature of the agreement and the law. Any statutory rights you hold remain unaffected by these website Terms.
Information and local guides
Our neighbourhood descriptions, travel information and guides are intended as general information to assist your research. Transport services, local amenities, opening times and property circumstances can change. Please check critical information with the relevant transport operator, public authority or accommodation provider before relying on it for important decisions.
Third-party websites and providers
The website may contain links to external accommodation providers, agencies, maps and other third-party services. Those organisations operate their own websites, practices and agreements. A link does not mean that we control or guarantee a third party’s service. Your dealings with providers are subject to their applicable terms and legal obligations.
Our responsibility and your rights
We take reasonable care in operating the website, but cannot promise that the service will always be uninterrupted or that third-party property information will always be complete or current. We are responsible for our own acts and omissions where the law makes us responsible; accommodation providers remain responsible for their own contractual commitments and legal duties.
Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that cannot legally be excluded or restricted. Any limitations that apply to the website service will be interpreted only to the extent permitted by applicable law.
Privacy and personal information
We process personal information in connection with website use and enquiries. Please read our Privacy Policy for details of the information we collect, how it is used and shared, and your data-protection rights.
Read the West London Apartments Privacy Policy
Changes to these Terms
We may update these Terms to reflect changes to the website, our operations or applicable legal requirements. The latest version will be published on this page. Where a change materially affects an existing contractual relationship, we will handle that change in accordance with applicable law and any relevant agreement.
Governing law and disputes
These website Terms are interpreted under the laws that apply to the relevant use of the service. If you are a consumer, you retain any mandatory rights and protections available under applicable consumer law, including rules about where you may bring a claim. Nothing in these Terms prevents you from using a court or remedy available to you by law.
If you have a concern about how the website operates, please contact us so that we can consider it. For a dispute about a specific accommodation booking, payment or tenancy, you should also contact the provider with whom you made the agreement.
Contact us
For questions about these Terms, inaccurate listings or the website enquiry process, use our contact page. For property-specific bookings, payments or cancellations, contact the relevant accommodation provider using the details provided with your enquiry or booking.